Frequently Asked Questions
Can't remember your password?
If, for any reason, you are unable to remember your password just go to the Login page then click "Forgotten Password". Enter your registered email address then click "Reset Password" and an email containing details on how to reset your password will be emailed to you. If you have any difficulties, please Contact Us.
I have not received confirmation of my order?
You should receive a confirmation of your order at the email address you provide when ordering within an hour of your order. If you do not receive the confirmation email, please Contact Us.
How can I check on the status of my order?
To check on the status of an order, just go to My Account then click either "Outstanding Orders" for all outstanding orders placed, or "Order History" for all processed/completed orders.
I have not received my order
Most products are usually delivered in 3-5 working days within Europe and between 7-10 working days outside Europe. Occasionally due to postal or custom clearance delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please Contact Us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.
Which credit/debit cards do you accept, what about PayPal?
Rmcjeans.com accepts all major credit/debit cards including Delta, Switch, Visa, JCB, Mastercard, Electron and Solo. We also accept PayPal.
Is it safe to use my credit card?
Our customers have never experienced fraudulent use of their credit or debit cards whilst shopping on the Rmcjeans.com website. Website security remains of paramount importance to us.
Rmcjeans.com uses WorldPay.com secure Online Credit Card Processing Service. Once you have completed shopping at Rmcjeans.com you will automatically be taken to WorldPay.com secure online processing form where your credit card details will be safely processed.
Rmcjeans.com utilise address verification for all credit cards. Attempts to purchase items with a stolen credit card will be identified.
Warning - ALL credit card transactions are filtered for authenticity. Fraudulent transactions will be identified and details submitted to the police and appropriate legal authority.
Do you ship internationally?
Yes. Shipping charges will be computed and applied upon checkout.
What is your Returns Policy?
Click here to view our Returns Policy.
Will you share my information with anyone else?
Who do I contact with questions?
You can contact us by email or phone. Click here for more information.
What are your customer service opening hours?
Click here to view our customer service opening hours.