We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.
This policy applies if you interact with us through our stores, over the phone, online or otherwise by using any of our websites or interacting with us on social media (our “Services”).
Who are we?
When we say ‘we’ or ‘us’ in this policy, we’re referring to Hash Clothing Limited, a company incorporated in England and Wales with company number 05046082 and whose registered office is at 2 Cumbergate, Peterborough, PE1 1YR.
If we go through any merger, acquisition, change of control or otherwise, we will give you reasonable advanced written notice.
What sorts of personal information do we hold?
Our legal basis for processing your personal information
Whenever we process your personal information, the different legal bases we rely on are:
How do we use your personal information?
There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when purchasing one of our products online, we will not be able to sell you that product as we would be unable to process your payment or deliver the product to you.
We may use your information in the following ways:
To provide our products and services - we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you and process your payment. And we need to use your details to do all this.
To personalise your shopping experience - we try to understand our customers so we can provide you with a great shopping experience, relevant marketing, personalised offers, shopping ideas and online advertising.
For safety and security - we use your personal information to help provide safe and secure environments for our colleagues to work in, our customers to shop in and for our businesses to be conducted. To enable this we use CCTV, monitor online behaviour and carry out checks to help us ensure that our customers are genuine to prevent fraud and to help customers use our services appropriately.
Analytics and profiling - we use your personal information for statistical analysis and to help us understand more about our customers.
Contacting you - we use your personal information to contact you: either to conduct market research or to contact you about products and services from us. We may also contact you in relation to any questions you have raised with us or to discuss the status of your account with us.
Cookies and similar technologies
We use cookies to help give you the best experience on our websites. For more information, please read our Cookie Policy.
Who might we share your personal information with?
Our service providers - we work with partners, suppliers, insurers, aggregators and agencies so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our high standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:
International transfers of personal information
From time to time we transfer your personal information to our suppliers or service providers based outside of the EEA for the purposes described in this privacy policy (please see the “Who might we share your personal information with?” section above for further details). Currently this includes transfers to the USA and India (for a full list of countries please contact us using the details in the “Contact Us” section below). When we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).
Keeping you informed about our products and services
We would like to tell you about the great offers, ideas, products and services we have from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.
We won't send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by logging into your account and amending such preferences as you wish.
Your rights
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.
These include:
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
How long will we keep your personal information for?
We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.
Security
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
Contact us
If you would like to exercise one of your rights as set out in the “Your rights” section above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by:
Writing: at our address set out at the beginning of this document
By email: please email us sales@rmcjeans.com
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.
Policy change
This privacy policy was most recently updated on 25th May 2018. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.
Cookie Policy
This Cookie Policy sets out how cookies, and the information obtained from cookies, are used on rmcjeans.com and any of our related websites.
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer. It's stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. Please be aware that blocking cookies may affect the functionality of the website.
What cookies are used on rmcjeans.com and our related websites, and why?
Some cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Other cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.
You can find more information about the types of cookies we use and the purposes for which we use them in the table below:
Category 1: Strictly Necessary Cookies | |
These are required for the operation of a website. Examples are cookies used to understand if the device being used is a mobile or a PC. | Notice for users: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies the website might not work correctly. |
Category 2: Analytical/ Performance Cookies | |
These cookies collect information about how visitors use a website (for example, as part of Google Analytics) | Notice for users: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works. |
Category 3: Functionality Cookies | |
These are used to recognise users when they return to a website. They remember user choices and enable the personalisation of content. | Notice for users: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as favourite products, outfit builder and watching a video. The information these cookies collect cannot track your browsing activity on other websites. |
Category 4: Social Media Cookies | |
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. | Notice for users: These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. |
Contact us & your rights of complaint
Questions, comments or requests concerning this notice are welcomed and should be addressed to us by way of email: sales@rmcjeans.com
If you have a concern about the way we handle your personal data you have the right to complain to our lead supervisory authority, the Data Protection Commissioner or your local supervisory authority.
This privacy notice was last updated on 25th May 2018.